日期：___________

　　評(píng)估員信息：

　　姓名：___________________________

　　聯(lián)系方式：___________________________

　　服務(wù)中心信息：

　　服務(wù)中心名稱：___________________________

　　位置：___________________________

　　評(píng)估指標(biāo)：

　　1. 服務(wù)態(tài)度：

　　? 到達(dá)時(shí)是否受到友好的問(wèn)候?

　　? 工作人員在互動(dòng)過(guò)程中是否表現(xiàn)出禮貌和耐心?

　　? 他們是否愿意協(xié)助并回答您的問(wèn)題?

　　2. 專業(yè)知識(shí)：

　　? 工作人員是否對(duì)政府提供的服務(wù)有很好的了解?

　　? 他們是否能夠提供準(zhǔn)確和全面的信息?

　　? 他們是否展示了專業(yè)知識(shí)?

　　3. 服務(wù)效率：

　　? 在等待被服務(wù)之前您等待了多長(zhǎng)時(shí)間?

　　? 服務(wù)過(guò)程是否快速高效?

　　? 是否存在任何延遲或不必要的程序?

　　4. 解決問(wèn)題的能力：

　　? 工作人員是否能夠有效處理問(wèn)題或投訴?

　　……

　　詳細(xì)情況可咨詢?nèi)豪钦{(diào)研(長(zhǎng)沙神秘顧客訪問(wèn)員)。公共服務(wù)行業(yè)神秘顧客調(diào)查是群狼調(diào)研優(yōu)勢(shì)業(yè)務(wù)之一。此外，群狼調(diào)研(長(zhǎng)沙餐飲神秘顧客公司)還為商業(yè)地產(chǎn)、餐飲食品、教育旅游、通訊數(shù)碼、汽車金融和家電產(chǎn)品等客戶提供神秘顧客調(diào)研服務(wù)。

　　Government Administrative Service Center Mystery Shopper Evaluation Form

　　Date: ___________

　　Evaluator Information:

　　Name: ___________________________

　　Contact Information: ___________________________

　　Service Center Information:

　　Name of Service Center: ___________________________

　　Location: ___________________________

　　Evaluation Criteria:

　　1. Service Attitude:

　　? Were you greeted in a friendly manner upon arrival?

　　? Did the staff demonstrate politeness and patience during the interaction?

　　? Were they willing to assist and answer your questions?

　　2. Professional Knowledge:

　　? Did the staff have a good understanding of the government services offered?

　　? Were they able to provide accurate and comprehensive information?

　　? Did they demonstrate expertise in their field?

　　3. Efficiency of Service:

　　? How long did you have to wait before being served?

　　? Was the service process quick and efficient?

　　? Were there any delays or unnecessary procedures?

　　4. Problem-Solving Ability:

　　? Did the staff handle any problems or complaints effectively?

　　? Were they able to resolve issues and provide satisfactory solutions?

　　? How well did they handle challenging or difficult situations?

　　5. Information Transparency:

　　…………

　　Please note that specific methods and steps may vary depending on the specific requirements of the restaurant and the objectives of the survey. Please note that specific methods and steps may vary depending on the specific requirements of the restaurant and the objectives of the survey. For more detailed information, you can consult Shenzhen Secret Shopper Market Research. Shenzhen Secret Shopper Market Research (SMS) Co., Ltd. is a professional company specializing in mystery shopper services. Their services cover the entire country and even the Southeast Asian region, and they are involved in various industries, including gas station serves several,Chain stores/counters,fast-moving consumer goods, chain restaurants, automotive and home appliances, service centre，public affairs, government administrative service，real estate and property, hotel and tourism, finance and communications, healthcare, and more.