Job Title:?Information Technology Manager?|?大中華區(qū)信息技術(shù)經(jīng)理

Location:?Beijing, China

Purpose of this Role:

This role will work as a CAM (Customer Account Manager) being the primary IT contact on site and accountable for the implementation and/or support of technology infrastructure including hardware, software, and administrative/corporate systems for Greater China area. This person must effectively coordinate and/or manage third-party to diagnose issues and provide the primary support to end users with exceptional customer service. In addition, this position will be responsible for collecting low to medium IT demands and coordinate technical projects within their assigned expertise.

Since this role reports to global and regional leaders, good command of oral and written English is a must.

If you are interested in this position, please share your CV to?recruitment.china@embraer.net.br

Key Accountabilities:

• Be the primary contact on site and the Corporate IT representative for the end-users.

• Coordinate and/or manage third-party support and equipment vendors.

• Monitor and prioritize/escalate IT requests and incidents using an IT support request system. Perform support actions and follow up solution with local business areas.

• Collect low to medium complexity new IT demands from local business areas, and work with corporate IT to prioritize and engage the Appropriate resources to perform required tasks.

• Performs other duties or coordinate special projects as assigned.

• Approve and control the IT annual budget straight aligned with Corporate IT.

• In case of third-party support SLA failure, shall escalate the issues Appropriately.

• Assist management level with onboarding procedures.

• Maintain up-to-date knowledge of hardware, software and network contracts and supervise contract-based installations.

• Strong knowledge to diagnose and resolve issues related to IT infrastructure, office softwares and local/corporate systems, including network, telecom, video conferencing systems.

• Conduct research on computer products in support of procurement and development efforts. Evaluate and recommend resources and solutions for purchase.

• Recommend, schedule, and perform equipment and system improvements, upgrades, and repairs jointly with third-parties.

• Assist in developing long-term strategies and capacity planning for meeting future technology needs.

• HRP/ESS system development to support internal management efficiency.

• Align with P3E concept and tool to have proper working flow to fully control demanding of IT and design the efficient solution to save time and cost.

• Promote best practice sharing and build synergy across sites.

  
  

Requirements:

• Education: Bachelor degree of Computer Science or related major in information management

• Experience: 8 years’ experience of IT infrastructure, service management & deployment projects, including SLM (Service Level Management) experience and 3rd party contract management experience,??similar role in MNC is preferred

• Language: Fluent English and Mandarin in both writing and speaking

• Competencies:

  -?Collaborative: Work well in a highly collaborative environment; be humble, respectful of others, and a good communicator;

  - Accountable: Deliver high quality and accurate results; displays a high level of ownership; can be counted on to deliver on commitments. Hands-on Approach;

  - Resourceful:?Highly effective and disciplined in achieving goals; shows initiative and good judgment;

  - Adaptive:?Comfortable with ambiguity and change; able to set priorities in a changing environment; flexible and open to new ideas;

  - Courageous:?Willing to speak your mind and make tough decisions; passionate about our work and our mission;

  - Committed to learning:? Committed to personal growth, support the peers and the organization to improve;

  - Strong sense of ethics;

  - Excellent communication skill and willing to help psychological profile;

  - Able to work under pressure and strong commitment to meet timelines.